To check your account balance or view your advertising transactions, navigate to the “Payments” page.


Check your account balance

 

You can view the current balance of your account. If the balance is positive, it means there is a credit in your account that can be used for future advertising costs. When collecting payment, we will prioritize deducting it from your account balance.



View your transactions

 

You can view all your transactions with detailed information. Here's what you'll see for different types of transactions:


Type

"Description" column

“Amount” column

Payment

Payment charged: Card ending in xxxx


A positive number showing the amount charged to your card and credited to your account balance.


Cost

The name of the ad campaign that the cost is for.


A negative number showing the amount deducted from your account balance and spent on the ad campaign.


Adjustment

The name of the ad campaign that the adjustment is made on.


A positive number showing the amount returned to your account balance from unused campaign funds.


Refund

Payment refunded: Card ending in xxxx


A negative number showing the amount refunded to your card from the account balance.



Besides, the “Date” and the “Balance” columns are also displayed for each transaction. 

  • Date stands for the date that the transaction happened.
  • Balance stands for the amount of your account balance after the transaction.



Filter your transactions

 

With the dropdown menu at the top-right of the table, you can filter your transactions by transaction type and time.

  • Transaction type: You can filter to see all transactions, or just your payments, costs, adjustments, or refunds.
  • Time: You can filter to see transactions of all time, or whichever of the most recent 12 months.



Request a refund


After a campaign ends or is removed, the unused campaign funds will automatically be returned to your account balance, which can be used for future advertising costs. However, currently we do not automatically refund these amounts to your card. If you need a refund of the unused funds, please contact us.



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